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Feb 23, 2020
We’ve been working with this dealership for 8 years. The...
We’ve been working with this dealership for 8 years. The service has always been top notch. Doug in the service department is always very professional and honest. We recently purchased a QX60 with Mark Roncone and he was also a pleasure to work with. We appreciated his patience and honesty while we were trying to decide which vehicle to purchase. We especially loved that he wanted to make sure the used car we purchased looked impeccable, He had us bring it back in so the dealership could fix some scratches on it. Thanks INFINITI for taking care of us, as always!
Feb 23, 2020
I worked with this dealership remotely, and was impressed...
I worked with this dealership remotely, and was impressed with how everyone worked as a team. Initially I worked with Mariama, and she connected me with Mark in sales. Mark was very helpful and Dale helped make sure everything went smoothly with the logistics of my purchase when Mark was out of the office a few of the days. I did feel some frustration with the finance department because I decided to forego some of the extra warranty coverage, and it was easy to tell the person I talked to was unhappy with my decision. I get that this person was trying to sell a product he believes in and stands proudly behind, but felt this individual could have done a better job of being less aggressive and more respectful of my choice. Other than that, my experience was wonderful and I would definitely do business with INFINITI of Naperville again!
Feb 20, 2020
Amazing experience. Everyone was so helpful! Mark and...
Amazing experience. Everyone was so helpful! Mark and Dale helped me to get a good car that I really liked! Additionally, Joseph was very nice and helpful with all the paperwork and was extremely personable. Overall everyone made me feel comfortable with my purchase!
Feb 15, 2020
Buying my fourth INFINITI was a pleasure!
I came back to Mark and Dale because they are an absolute pleasure to work with. This is my 2nd car purchase working with Mark and my fourth working with Dale. In every case they have made it easy and a pleasure to do business with. In fact they have made it a very positive experience for me and my family time and again! I will always consider INFINITI of Naperville 1st and always provide Dale and Mark an opportunity to earn my business, I really cant say enough about my experience and always tell others looking for a vehicle to call Dale. He always puts the customer first!
Feb 11, 2020
Mark’s service was excellent. I was to meet with another...
Mark’s service was excellent. I was to meet with another salesperson but he was not available. Mark stepped in and was forthcoming and pleasant. Mark and Joseph in the Finance Department were exceptional, hospitable with our children and patient while facilitating our purchase well after their closing hours. I was pleased with their professionalism and hassle-free experience!
Feb 11, 2020
Mark Roncone did a great job with helping us test drive,...
Mark Roncone did a great job with helping us test drive, review the Carfax in detail and finalize the purchase of our car! Thank you, Mark. Tom Jensen
Feb 08, 2020
Mark was great to work with. He was very helpful. We felt...
Mark was great to work with. He was very helpful. We felt taken care of. If I were to buy again, I would go with Mark.
Jan 11, 2020
Mark was great at getting us a good deal! He was very knowledgeable when we test drove with a lot of important information. Easy to deal with and prompt with returning our calls on questions. Recommend the dealership!
Dec 31, 2019
Stress-Free Lease Trade-In
My first 3 year lease with this dealership went so well that I felt comfortable leasing a new car with them. I live out of state I literally drove 5 hours to work with this Inifini dealership over my local one because my first lease with them was so outstanding. I dealt mostly with Mark Roncone who made the process easy, answered all of my questions, and got me a great lease price on a car that had what I was looking for. Unfortunately Mark could not be there the day I picked up the car, so Dale Morrone and Shane Farrell took over, who were both excellent as well. I also spoke with Joseph Limjuco for financing and Jacob Starke to go over the features of my new car. Overall, I have zero complaints and would recommend this dealership to anyone. I expect that I will be making the drive out to Illinois again when this lease is up in 3 years.
Dec 17, 2019
Very friendly and not pushy
I did not feel pressured or bothered to make a purchase at this dealership. The waiting room has many great amenities. All of the pricing was clearly explained and I feel I received the best service.
Dec 13, 2019
Very efficient and professional transaction.
This is my third consecutive vehicle that I have leased from INFINITI of Naperville and each time the process gets easier and quicker. Their customer service is exemplary.
Dec 13, 2019
Great Buying Experience
I worked with Mark Roncone and he was patient and listened to me during the transaction. He was polite throughout the process and I would buy a car from him again. I purchased a CPO and it took about 2.5 hours. Fast and efficient.
Dec 12, 2019
Great Experience, Great Vehicle, Honored their Word
Mark and the team was great to work with. I drove in from 3 1/2 hours away for the car. Mark was able to provide photos and info about the car of interest and worked to provide an estimate of my trade in before I set out on the trip. When I arrived at the dealership he honored his word on my trade and the new car purchase. He even got a few small touch ups made very last minute for me! I am extremely happy with the car and my 7 hour round trip to buy it was well worth it!
Dec 07, 2019
Thanks to the entire staff at INFINITI of Naperville for a Great Experience. My Wife loves her Q50. And you know what they say, Happy Wife, Happy Life.
Nov 23, 2019
Easy to work with
Mark was a pleasure to work with and moved the process along quickly for us. There were no surprises and I have to say this is one of the least stressful car buying experiences I have had.
Nov 20, 2019
The dealership is great, engaging and friendly. Mark Roncone and Joe Limjuco are a good team very helpful and interested in meeting the needs of the customer. I highly recommend this dealership.
Nov 20, 2019
Quality of service
I was met with a prompt appointment with a smile and professionalism. I was formally introduced to my salesperson, Mark Roncone. This gentleman eased a my 1st car transaction over year since a major medical. He made me feel comfortable and safe. He explained the vehicle history in detailed ., answered all my questions. After talking with finance, he made a deal I could not refuse. Mark made the overall experience the 'BEST'....., he drove the me home in the car. I was not comfortable to drive such a beautiful car alone after a year of major medical and not driving and gaining my independence was a my big start.... I next met the final financial contract. Joe, another great and personable member of the INFINITI of Naperville to complete the night. ;-)) I was glad I made choose INFINITI of Naperville. I would recommend to anyone I know in the market for car. I would be a repeat customer and plan on make them my service center for my car.
Nov 11, 2019
Buying a Q50
Everyone over there is helpful from the salesman (mark) and the finance manager (Joe). It was a good experience and stuff over there are helpful.
Nov 05, 2019
Friendly and Patient Service
Christian, Mark and Joe were very knowledgeable, able to answer all of my questions, helpful in selecting the perfect car, and then able to finalize the transaction as efficiently and painlessly as possible. I found the entire experience to be pressure and hassle-free, and very smooth.
Oct 27, 2019
Q50 Signature Series Lease
I stopped in on a Saturday afternoon to inquire about a lease sales event on the Q50. I was in and out in 2 hours with a brand new car, Mark and Joe were absolutely great to work with!!!
Oct 24, 2019
"Incredible Buying Experience"
I could not possibly be happier with the experience I had at INFINITI of Naperville. Mike, Mark, Joe and Jacob all were extremely friendly, knowledgeable, patient and really went over and above through every step of the process. Easily the best car buying experience I have ever had.
Oct 24, 2019
It was great.
This was my first time buying a car and it felt a lot less stressful then I had imagined. Mark helped me find the exact car I was looking for, and I was able to walk out happy.
Oct 23, 2019
Mark Roncone was excellent and worked with us in getting our QX50. He was very patient with us trying to decide between used/new car. The experience was hassle-free and pressure-free. Car shopping with a 15-month old toddler is no fun, but we had a great experience. Everyone at the dealership was friendly and helpful. Just an excellent dealership...this is our 3rd car from them in the past 10+ years. Highly recommend Mark!
Oct 18, 2019
Easiest car buying experience
It was just a great experience to buy a new car from this dealership. From the time I walked in, took a test drive,, waited on trade-in appraisal and got satisfying numbers on the deal took only about 45 minutes.No arguing, yelling and pounding a head on the wall. Of course, getting a paperwork completed and driving home in a new vehicle took little longer but that is expected. One of the easiest car buying process I have been subjected to in my life. Great job Mark Roncone and Infinity of Napperville.
Oct 18, 2019
Pleasant buying experience
The experience was very relaxed and pleasant. I contacted the dealership online because they had the color combination I was looking for. The internet manager answered my information request promptly. I drove the car home that night.
Oct 16, 2019
Mark Roncone rose above expectations while recently assisting me with an out of state purchase on a used vehicle. Any request I made for additional information was met with a timely and friendly response. I’ll continue to recommend Infinite of Naperville and working directly with Mark for anyone willing to travel for their next new or used vehicle.
Sep 22, 2019
Just purchased a 2019 QX50 on 9/21/2019, from INFINITI of Naperville and dealing with Mark Roncone was an outstanding experience. This dealership has excellent and professional sales associates and staff highly recommended for anyone looking for a new vehicle. Thank you,
Sep 15, 2019
The most sincere customer service
A little about me... I hate buying cars. Everything about it turns me off. Today, however, I enjoyed myself. Mark and Mike were both so welcoming, accommodating and comforting that I can’t see myself doing business elsewhere. Mark ran numbers of numerous cars for me and never made me feel like he was pushing a particular car on me. Today was a good day.
Sep 12, 2019
Mark found the exact car I wanted. He kept me informed of delivery regularly. Everything was as agreed, and was an easy transaction to complete. He was also great at communicating every step of the way.
Sep 12, 2019
Professional, no pressure,
Mark was very cordial and listened to what I was looking for. He was efficient and was very conscious of my time. Mark didn't over sell on features and was very good at demonstrating the features of the car. We were able to negotiate a fair price without any animosity. Jacob reviewed options very concisely and Joe was very through in completing documents and explaining warranty options. Over all this was the best experience I have ever had buying a car.
Sep 07, 2019
Wonderful car shopping experience
We had wonderful shopping experience here. The dealer is very professional and very nice. He answered all our questions very clearly. He also explained any differences between different car models very clearly.
Sep 06, 2019
What a great dealership!
What an absolute pleasure it was to deal with INFINITI of Naperville. From the beautifully kept showroom to the knowledgeable and friendly staff, I was very happy my car journey brought me to INFINITI of Naperville. I dealt with sales Mark Roncone and Dale Morrone. Both gentlemen were extremely professional and knowledgeable. The cars were beautiful and priced fairly. This new car will be our second INFINITI and we couldn't be happier.
Aug 22, 2019
Great Layout, Clean exterior/ Interior polite service.
Great Businuess, Good customer service. Via phone call/ arrival in person The staff here is very nice and willing to help you with you needs.
Aug 19, 2019
A good business man like Mark is the reason why customer's go to Naperville INFINITI. Thank you Mark for everything you did for us!
Aug 15, 2019
Mark is helpful and awesome!
Mark and Dale went above and beyond to help my wife and I. I will do business in the future with these gentlemen. My wife is happy to be in her dream car. An Infinity!!!!
Aug 15, 2019
Professional, knowledgeable and friendly!
I was amazed how well I was taken care of considering I came to the Infinity dealership to look at the 2016 Jeep they had on the internet. Mark was very knowledgeable about the Jeep and did not try to switch me to a Infinity. A couple of things I requested were dealt with quickly. Mark was very helpful and professional thru out the whole process.
Aug 12, 2019
This dealers was very friendly and knew a lot about the cars here. I would definitely come back and am very happy with my new INFINITI.
Aug 10, 2019
CPO Car Buying Experience- 1st time
Mark Rochone in sales and Mike Korallus as General Manager we’re extremely helpful in getting my new CPO car purchase taken care of quickly.
Aug 06, 2019
great car buying experience
Mark was very knowledgeable about the vehicle I was purchasing and wasn’t pushy at all like most dealers. Everyone including the executive manager were all very helpful through the sales process. Sean the finance manager didn’t try to sell me things I didn’t need and explained my deal very throughly. Jacob the delivery specialist knew the car in and out and really got me in sync with my new vehicle. They made a customer for life. I will recommend this dealer to anyone looking for an Infinity or used vehicle.
Aug 04, 2019
I purchased a certified pre-owned INFINITI Q50 from INFINITI of Naperville, I was buying from out of state and they made the process quick and easy from start to finish. The customer service was great from the initial contact online with Christian Lynch to coming in and finalizing the purchase with Mark Roncone. The vehicle was is great condition and as advertised, everyone I met with was professional and friendly.
Aug 01, 2019
Great team approach
I recently purchased a QX50 from INFINITI of Naperville and everyone was so nice, patient and understanding. I didn’t feel rushed or pressured! Everything was explained in great detail. My Sales associate was Mark, he was awesome and stayed with me from start to finish! I overall had a great experience and would recommend this place if you are looking to buy an INFINITI.
Jul 30, 2019
A+ Service from start to finish!
The entire team and their modern day approach to car sales is 2nd to none. The team is extremely easy to work with as they are transparent and fair beyond anything I've ever experience before when shopping for a new car.
Jul 28, 2019
Attention to detail
I had a great experience with INFINITI of Naperville working with Mark Roncone and his team. I echoed recent reviews on "beyond impressed" and "fantastic experience". Mark is a highly skilled sales professional who listens and has strong understanding of what it feels like to be a car buyer. I am impressed with his attention to detail and balanced approach to the process. I think car buying is ultimately about customer service and Mark evidently demonstrated and provided it. I highly recommend Mark in a heartbeat.
Jul 23, 2019
I don’t write reviews, but I just have to mention what a great experience I had purchasing my new car. Mark Roncone made the whole car buying experience very easy with no pressure. Once the deal was done, several of the team members walked us through our new purchase...it was like dining at a fine restaurant with their level of attention. I’ve been a loyal Infinity owner for several years, and I’m glad to report that Mark and his colleagues have exceeded my expectations.
Jul 22, 2019
Mark R and the INFINITI team were so easy to work with! They made buying a car a great experience! I would definitely recommend them!
Jul 13, 2019
Mark and team were great to work with. Dealership shows that they care your Happy through the entire purchase cycle.. Would recommend INFINITI of Naperville to anybody looking for a quality car and attentive employees..
Jul 12, 2019
Mark was helpful and responsive, got me what I wanted and made me an excellent deal without the back and forth negotiating you often find with dealerships. The car looks and drives great and I’m looking forward to a fantastic ongoing relationship.
Jul 11, 2019
Very good experience
This was our first time dealing with the INFINIT of Naperville our experience was great. Mark Roncone was our INFINITI sales partner who helped us through the process: knowledgeable, very professional, no pressure or hard sales pitches. Not only did Mark help us before and during the sale, he was also very helpful making sure that we were happy with the purchase after we got the car. Highly recommend.
Jul 02, 2019
Positive and professional experience !
Working with Christian, Mark, Jacob, and Matt was truly a pleasant experience. Professional and courteous discussion, listening and answering our questions, as well as explaining the vehicle's options made the entire process incredibly easy.
Jul 01, 2019
Very good experience
We don’t particularly enjoy buying a car but everyone at this dealership was friendly and responsive. We were happy with the deal we received. Would recommend.
Jun 26, 2019
Mark did everything to accommodate our needs while we were there, which is much appreciated! What I most appreciated was... he wasn't pushy by any means, which to me means the world! He took time with us and he and Sean worked on getting us in the payment we could live with. Thank you both!
Jun 20, 2019
INFINITI of Naperville was my first stop recently to look at cars. I have been a fan of the dealership, including their service department, since purchasing my 2001 QX4 in Lisle. And, I was not disappointed - starting with the same cheerful greeting by receptionist, Ursula, to manager Mike Korallus talking with me to Jacob Starke helpfully explaining all the little buttons on the car. And, salesman, Mark Roncone, was excellent. He was very patient *especially when I test drove the car), low key but very helpful and was able to get me the car that I wanted..
Jun 16, 2019
New Car Purchased
Mark Roncone was a great sales rep to work with. He followed up on questions, consistently reached out to check in with us, and ultimately made us feel comfortable throughout the process; all the while not being too pushy to the point that deterred us. I recommend asking for him when you go there. Meanwhile the dealership is clean and well kept but they could use some soft music/livelier atmosphere to help the buying experience.
Jun 12, 2019
Mark Roncone was extremely helpful in the purchase of my 2014 QX80,.Every one from INFINITI of Naperville was a pleasure to work with, Thank You all !!
Jun 11, 2019
Working With Not Against
Mark was and is about the customer! He places their needs first and by doing so, sheds an awesome light on the dealership. My wife and I leased our first INFINITI in 2016! The 2019 is even better! Mark was flexible, understanding and patient--Thanks, Mark Roncone!!! Matthew & Shonna
Jun 06, 2019
Recently purchased a Q50 and had a great experience. This is the second car I’ve purchased from this dealer and it won’t be the last. My salesman Mark Roncone was awesome to deal with. Service department is top notch and everyone is friendly.
May 23, 2019
We met with Mark Roncone when we arrived and he was very pleasant. We told him what we were looking for and he got the car and pulled it inside to look at. He didnt pressure us at all. We explained we were looking at other cars and he thanked us, gave us his card and told us he would be there. We ended up returning and purchased a vehicle. He went to bat for us and got us what we wanted. He walked us through the process and stayed 1.5 hrs past close. We reccomend Mark any dad because he treats you like a person and not a number. Thank you Mark.
May 22, 2019
Very easy to work with.
Everyone at the dealership made the experience of purchasing a new vehicle very easy with no pressure.We are so happy with the deal we received were considering purchasing another vehicle this week.
May 21, 2019
I had to purchase a vehicle from out of state. The staff made me feel like I was right around the corner. They were my eyes and ears and when I got the vehicle home it was all that they had promised and more! They even had the vehicle driven right to my home.
May 11, 2019
Great Experience- I love my QX50
I had only planned to do a test drive and ended up buying a 2019 QX50. I only buy from Carmax because I don’t like high-pressure sales. My intent was to test drive a vehicle then have it shipped from another Carmax location to my location. The car I drove was okay but I wasn’t too thrilled. Our salesman Mark asked if there was something else I’d like to try. He introduced me to the INFINITI QX50 and I was quite impressed! It happened to be my birthday and I had plans for dinner. Mark suggested we take the car to dinner and think about. We did just that and got to have more time with the vehicle. We retuned and I met the owner who was very pleasant as well. Overall, it was a great experience. I had absolutely no intention of buying a car that day. Had it not been for Dale Morrone and Mark Roncone, I would have purchased elsewhere.
Feb 25, 2020
Adam M amazing experience. Made sure I was in a car that...
Adam M amazing experience. Made sure I was in a car that would keep me happy. No hassle. Thank you for your help. I recommend you to everyone I talk to.
Feb 25, 2020
Adam and Mark made buying my first car such an easy...
Adam and Mark made buying my first car such an easy experience. They were very helpful and honest throughout the process. 10/10 recommend coming here when car shopping!
Feb 23, 2020
Adam was very friendly with us. No nonsense, right to the...
Adam was very friendly with us. No nonsense, right to the point. Put no pressure on us to buy. He gave us options to consider too.
Jan 29, 2020
Adam and the INFINITI team were very professional and...
Adam and the INFINITI team were very professional and helpful during our purchasing experience. They were eager to work with us to meet our needs
Jan 22, 2020
It was very refreshing to purchase a new car and have a very good feeling when we left the dealership. I had researched Infinity of Naperville online, as well as our salesman, and it was as advertised. 5 stars all the way! Adam Murczek, our salesman, is a fair, honest, true gentleman, something that has been lacking in the industry for years. Joe Limjuco, our finance person, made us feel at home too. We love our QX50. Thank you, Adam!
Jan 20, 2020
From start to finish this dealership as a whole is a...
From start to finish this dealership as a whole is a first class experience! Adam Murczek our sales professional was a no nonsense, straightforward, personable Individual. Garrett Soderlund helped Adam with the process which continued to make our experience seamless. Also during this process there was multiple people at the dealership making sure our 8 and 9 year old boys were kept busy with computer games and had snacks to make the situation that much less stressful. Joseph Limjuco also made the financing process simple. Paperwork went by quickly and the technology of a desktop touchscreen built into the desk was really cool. Jacob Starke the delivery specialist explained the vehicle from front to back to my wife which made learning a new vehicle with lots of options much easier. We would highly recommend this dealership!
Jan 19, 2020
We bought a CPO QX50, Adam Murczek was great to work with. He was super helpful in finding, test driving and negotiating. The dealership is very nice and everyone we worked with was very nice.
Jan 12, 2020
Just had a wonderful experience working with Adam...
Just had a wonderful experience working with Adam Murczek. He was professional, straightforward and knowledgeable. We would recommend Adam to anyone in the market looking for an Infinity.
Jan 11, 2020
Adam was very honest and no nonsense. I enjoyed the...
Adam was very honest and no nonsense. I enjoyed the experience. He was informative in comparing vehicles. No pressure. A very personable guy. I would recommend him. Ask for Adam.
Jan 10, 2020
Helpful people at the dealership
I traveled out of state in order to purchase a car at this dealership. I was able to get a great deal and helpful employees who work there. Thanks a lot for your assistance!
Jan 06, 2020
Great dealership, great experience
This is the third vehicle we've purchased from this same dealership in the last 5 years and our second time working with Adam. I can honestly say all have been exceptional experiences and I would strongly recommend this dealership and enjoy working with everyone on their staff!
Jan 05, 2020
Adam Murczek was very helpful during our recent visit....
Adam Murczek was very helpful during our recent visit. His direct approach and ability to answer all our questions made car selection and purchase easy.
Jan 04, 2020
Very honest and informative! We Will be ready very...
Very honest and informative! We Will be ready very shortly to make a decision. We will return to Adam when we are ready! No complaints 😊
Dec 29, 2019
Adam took great care of us. He explained the differences of the model we we're looking to buy and left with a car perfect for us. I would highly recommend INFINITI of Naperville!!
Dec 15, 2019
No stress buying experience
I have been to more then a few dealerships in my life and I have to say for the first time: IT TRUELY WAS STRESS FREE CAR BUYING PROCESS; no hassle, no games, straight forward and short negotiation. Adam has an actual knowledge about cars he sells, very professional gentleman. Thank you.
Dec 07, 2019
Adam made my first car purchase simple and fun! He made...
Adam made my first car purchase simple and fun! He made the entire process quick and stress-free. I would certainly buy again from this dealership
Dec 01, 2019
Adam was very straightforward and answered all of our...
Adam was very straightforward and answered all of our questions. We were very happy with our experience at INFINITI with Adam and everyone else at the dealership.
Nov 20, 2019
Great experience at the dealership. Sale person Adam...
Great experience at the dealership. Sale person Adam Murczek was extremely knowledgeable and made buying the car experience smooth and pleasant. Great service. Will recommend and definitely be back for any other car buying needs.
Nov 08, 2019
Adam is a superior and honest sales person!! We were...
Adam is a superior and honest sales person!! We were pleased with his customer service and knowledge of the brand! Best all around would highly recommend!!!
Nov 07, 2019
Pain-free car buying!
Adam Murczek the salesman at INFINITI of Lisle took (Oct-2019) me and my 13-year-old son on a used Qx60 test drive when we went to the dealership to buy a car. - he explained everything about the car like an expert from INFINITI - he was nice and friendly but did not sweet-talk anything to force us to buy - he didn't repeatedly ask us "do you want to buy it?", "do you like the car?" We came back the next day morning and purchased it from him. He had made the purchase process very comfortable. Matt from finance made the financing process smooth as well. I wouldn't hesitate to more cars from Adam and this dealership.