Everyone over there is helpful from the salesman (mark) and the finance manager (Joe). It was a good experience and stuff over there are helpful.
Christian, Mark and Joe were very knowledgeable, able to answer all of my questions, helpful in selecting the perfect car, and then able to finalize the transaction as efficiently and painlessly as possible. I found the entire experience to be pressure and hassle-free, and very smooth.
I stopped in on a Saturday afternoon to inquire about a lease sales event on the Q50. I was in and out in 2 hours with a brand new car, Mark and Joe were absolutely great to work with!!!
I could not possibly be happier with the experience I had at INFINITI of Naperville. Mike, Mark, Joe and Jacob all were extremely friendly, knowledgeable, patient and really went over and above through every step of the process. Easily the best car buying experience I have ever had.
This was my first time buying a car and it felt a lot less stressful then I had imagined. Mark helped me find the exact car I was looking for, and I was able to walk out happy.
Mark Roncone was excellent and worked with us in getting our QX50. He was very patient with us trying to decide between used/new car. The experience was hassle-free and pressure-free. Car shopping with a 15-month old toddler is no fun, but we had a great experience. Everyone at the dealership was friendly and helpful. Just an excellent dealership...this is our 3rd car from them in the past 10+ years. Highly recommend Mark!
It was just a great experience to buy a new car from this dealership. From the time I walked in, took a test drive,, waited on trade-in appraisal and got satisfying numbers on the deal took only about 45 minutes.No arguing, yelling and pounding a head on the wall. Of course, getting a paperwork completed and driving home in a new vehicle took little longer but that is expected. One of the easiest car buying process I have been subjected to in my life. Great job Mark Roncone and Infinity of Napperville.
The experience was very relaxed and pleasant. I contacted the dealership online because they had the color combination I was looking for. The internet manager answered my information request promptly. I drove the car home that night.
Mark Roncone rose above expectations while recently assisting me with an out of state purchase on a used vehicle. Any request I made for additional information was met with a timely and friendly response. I’ll continue to recommend Infinite of Naperville and working directly with Mark for anyone willing to travel for their next new or used vehicle.
Just purchased a 2019 QX50 on 9/21/2019, from INFINITI of Naperville and dealing with Mark Roncone was an outstanding experience. This dealership has excellent and professional sales associates and staff highly recommended for anyone looking for a new vehicle. Thank you,
A little about me... I hate buying cars. Everything about it turns me off. Today, however, I enjoyed myself. Mark and Mike were both so welcoming, accommodating and comforting that I can’t see myself doing business elsewhere. Mark ran numbers of numerous cars for me and never made me feel like he was pushing a particular car on me. Today was a good day.
Mark found the exact car I wanted. He kept me informed of delivery regularly. Everything was as agreed, and was an easy transaction to complete. He was also great at communicating every step of the way.
Mark was very cordial and listened to what I was looking for. He was efficient and was very conscious of my time. Mark didn't over sell on features and was very good at demonstrating the features of the car. We were able to negotiate a fair price without any animosity. Jacob reviewed options very concisely and Joe was very through in completing documents and explaining warranty options. Over all this was the best experience I have ever had buying a car.
We had wonderful shopping experience here. The dealer is very professional and very nice. He answered all our questions very clearly. He also explained any differences between different car models very clearly.
What an absolute pleasure it was to deal with INFINITI of Naperville. From the beautifully kept showroom to the knowledgeable and friendly staff, I was very happy my car journey brought me to INFINITI of Naperville. I dealt with sales Mark Roncone and Dale Morrone. Both gentlemen were extremely professional and knowledgeable. The cars were beautiful and priced fairly. This new car will be our second INFINITI and we couldn't be happier.
Great Businuess, Good customer service. Via phone call/ arrival in person The staff here is very nice and willing to help you with you needs.
A good business man like Mark is the reason why customer's go to Naperville INFINITI. Thank you Mark for everything you did for us!
Mark and Dale went above and beyond to help my wife and I. I will do business in the future with these gentlemen. My wife is happy to be in her dream car. An Infinity!!!!
I was amazed how well I was taken care of considering I came to the Infinity dealership to look at the 2016 Jeep they had on the internet. Mark was very knowledgeable about the Jeep and did not try to switch me to a Infinity. A couple of things I requested were dealt with quickly. Mark was very helpful and professional thru out the whole process.
This dealers was very friendly and knew a lot about the cars here. I would definitely come back and am very happy with my new INFINITI.
Mark Rochone in sales and Mike Korallus as General Manager we’re extremely helpful in getting my new CPO car purchase taken care of quickly.
Mark was very knowledgeable about the vehicle I was purchasing and wasn’t pushy at all like most dealers. Everyone including the executive manager were all very helpful through the sales process. Sean the finance manager didn’t try to sell me things I didn’t need and explained my deal very throughly. Jacob the delivery specialist knew the car in and out and really got me in sync with my new vehicle. They made a customer for life. I will recommend this dealer to anyone looking for an Infinity or used vehicle.
I purchased a certified pre-owned INFINITI Q50 from INFINITI of Naperville, I was buying from out of state and they made the process quick and easy from start to finish. The customer service was great from the initial contact online with Christian Lynch to coming in and finalizing the purchase with Mark Roncone. The vehicle was is great condition and as advertised, everyone I met with was professional and friendly.
I recently purchased a QX50 from INFINITI of Naperville and everyone was so nice, patient and understanding. I didn’t feel rushed or pressured! Everything was explained in great detail. My Sales associate was Mark, he was awesome and stayed with me from start to finish! I overall had a great experience and would recommend this place if you are looking to buy an INFINITI.
The entire team and their modern day approach to car sales is 2nd to none. The team is extremely easy to work with as they are transparent and fair beyond anything I've ever experience before when shopping for a new car.
I had a great experience with INFINITI of Naperville working with Mark Roncone and his team. I echoed recent reviews on "beyond impressed" and "fantastic experience". Mark is a highly skilled sales professional who listens and has strong understanding of what it feels like to be a car buyer. I am impressed with his attention to detail and balanced approach to the process. I think car buying is ultimately about customer service and Mark evidently demonstrated and provided it. I highly recommend Mark in a heartbeat.
I don’t write reviews, but I just have to mention what a great experience I had purchasing my new car. Mark Roncone made the whole car buying experience very easy with no pressure. Once the deal was done, several of the team members walked us through our new purchase...it was like dining at a fine restaurant with their level of attention. I’ve been a loyal Infinity owner for several years, and I’m glad to report that Mark and his colleagues have exceeded my expectations.
Mark R and the INFINITI team were so easy to work with! They made buying a car a great experience! I would definitely recommend them!
Mark and team were great to work with. Dealership shows that they care your Happy through the entire purchase cycle.. Would recommend INFINITI of Naperville to anybody looking for a quality car and attentive employees..
Mark was helpful and responsive, got me what I wanted and made me an excellent deal without the back and forth negotiating you often find with dealerships. The car looks and drives great and I’m looking forward to a fantastic ongoing relationship.
This was our first time dealing with the INFINIT of Naperville our experience was great. Mark Roncone was our INFINITI sales partner who helped us through the process: knowledgeable, very professional, no pressure or hard sales pitches. Not only did Mark help us before and during the sale, he was also very helpful making sure that we were happy with the purchase after we got the car. Highly recommend.
Working with Christian, Mark, Jacob, and Matt was truly a pleasant experience. Professional and courteous discussion, listening and answering our questions, as well as explaining the vehicle's options made the entire process incredibly easy.
We don’t particularly enjoy buying a car but everyone at this dealership was friendly and responsive. We were happy with the deal we received. Would recommend.
Mark did everything to accommodate our needs while we were there, which is much appreciated! What I most appreciated was... he wasn't pushy by any means, which to me means the world! He took time with us and he and Sean worked on getting us in the payment we could live with. Thank you both!
INFINITI of Naperville was my first stop recently to look at cars. I have been a fan of the dealership, including their service department, since purchasing my 2001 QX4 in Lisle. And, I was not disappointed - starting with the same cheerful greeting by receptionist, Ursula, to manager Mike Korallus talking with me to Jacob Starke helpfully explaining all the little buttons on the car. And, salesman, Mark Roncone, was excellent. He was very patient *especially when I test drove the car), low key but very helpful and was able to get me the car that I wanted..
Mark Roncone was a great sales rep to work with. He followed up on questions, consistently reached out to check in with us, and ultimately made us feel comfortable throughout the process; all the while not being too pushy to the point that deterred us. I recommend asking for him when you go there. Meanwhile the dealership is clean and well kept but they could use some soft music/livelier atmosphere to help the buying experience.
Mark Roncone was extremely helpful in the purchase of my 2014 QX80,.Every one from INFINITI of Naperville was a pleasure to work with, Thank You all !!
Mark was and is about the customer! He places their needs first and by doing so, sheds an awesome light on the dealership. My wife and I leased our first INFINITI in 2016! The 2019 is even better! Mark was flexible, understanding and patient--Thanks, Mark Roncone!!! Matthew & Shonna
Recently purchased a Q50 and had a great experience. This is the second car I’ve purchased from this dealer and it won’t be the last. My salesman Mark Roncone was awesome to deal with. Service department is top notch and everyone is friendly.
We met with Mark Roncone when we arrived and he was very pleasant. We told him what we were looking for and he got the car and pulled it inside to look at. He didnt pressure us at all. We explained we were looking at other cars and he thanked us, gave us his card and told us he would be there. We ended up returning and purchased a vehicle. He went to bat for us and got us what we wanted. He walked us through the process and stayed 1.5 hrs past close. We reccomend Mark any dad because he treats you like a person and not a number. Thank you Mark.
Everyone at the dealership made the experience of purchasing a new vehicle very easy with no pressure.We are so happy with the deal we received were considering purchasing another vehicle this week.
I had to purchase a vehicle from out of state. The staff made me feel like I was right around the corner. They were my eyes and ears and when I got the vehicle home it was all that they had promised and more! They even had the vehicle driven right to my home.
I had only planned to do a test drive and ended up buying a 2019 QX50. I only buy from Carmax because I don’t like high-pressure sales. My intent was to test drive a vehicle then have it shipped from another Carmax location to my location. The car I drove was okay but I wasn’t too thrilled. Our salesman Mark asked if there was something else I’d like to try. He introduced me to the INFINITI QX50 and I was quite impressed! It happened to be my birthday and I had plans for dinner. Mark suggested we take the car to dinner and think about. We did just that and got to have more time with the vehicle. We retuned and I met the owner who was very pleasant as well. Overall, it was a great experience. I had absolutely no intention of buying a car that day. Had it not been for Dale Morrone and Mark Roncone, I would have purchased elsewhere.
Adam is a superior and honest sales person!! We were pleased with his customer service and knowledge of the brand! Best all around would highly recommend!!!
Adam Murczek the salesman at INFINITI of Lisle took (Oct-2019) me and my 13-year-old son on a used Qx60 test drive when we went to the dealership to buy a car. - he explained everything about the car like an expert from INFINITI - he was nice and friendly but did not sweet-talk anything to force us to buy - he didn't repeatedly ask us "do you want to buy it?", "do you like the car?" We came back the next day morning and purchased it from him. He had made the purchase process very comfortable. Matt from finance made the financing process smooth as well. I wouldn't hesitate to more cars from Adam and this dealership.
In my first visit to Infinity of Naperville. The facility is modern and pleasing. I was met by Adam Murczek, salesman. Adam is far from the stereotypical high pressure car salesman I have become conditioned to expect. Adam is very knowledgeable, both about the features of the vehicle and about the financial aspects of car buying. During the test drive Adam took time to show me features of the vehicle that I probably would not have found by myself. I am very appreciative of the time Adam spent with me. He is an honorable man.
Adam and Joe are very nice and easy to work with. My car buying experience was hassle free and I'm glad to have chosen INFINITI of naperville
Went to a few dealerships before decided to go to Infinity of Naperville.Adam was my salesman.Walked me thru the process in under 2 hours.My wife was driving away in a new car in less than 2 hours from the moment we went inside.Straight forward,professional,no usual dealers tactics.Negotiated the price in 15 minutes.Good experience.
We have had the pleasure to work with Adam Murczek during our 2016 and our current lease agreement. He's very knowledgeable about the INFINITI products. He also provided us with exceptional assurance he would work on our behalf to receive the best deal available. He supplied us with all information we asked regarding vehicle details and finance information. Overall we feel Adam worked on our behalf in both lease arrangements.
Let me start by saying I absolutely hate going to buy a car. But the experience I had at this dealership with Adam made my experience great! Adam is honest, straight forward n very knowledgable. He knows his stuff and doesn't make you feel pressured. Thank you Adam for a great experience. I will definitely recommend this dealership n you. Thank you, Gigi R
Adam Murczek was honest and transparent. The car buying experience was truly what I would want in a car buying experience. There was no haggling. The price was great and fair. I highly recommend Adam and Naperville Infinity.
Came in to take a look at a car for an upcoming baby. Selling my first baby(My Mustang) for a more family friendly car. Adam greeted me at the door asked what I wanted and we jumped right into making it happen. Everyone at this dealership was honest with me and did their best to make this deal happen. Bought the car from them and I am happy about my experience. Thanks Adam for making this experience as pleasent as possible.
After getting the runaround from several other dealerships, I reached out to Naperville INFINITI. Adam took the time to listen and quote me a fair price on a QX60. He didn’t give me a runaround and we agreed on a time to come in and fill out the paperwork. When we arrived the next morning, the majority of the work was already done and we quickly were driving away in outer new car. This dealership was not close, but the amazing customer service would make us come back to this dealership.
Adam was well informed about the car I asked about. He allowed me to test all aspects of the car while on our test drive. The whole process was very quick and easy and I was able to walk in, test drive, purchase my car, and drive off within 2 hours.
We were very happy with the trade in value and no hassles during the process of buying our new vehicle! Adam, James and Joe were very professional and helpful during the whole process. My husband and I recommend going to this dealership if you’re in the market for buying a car!
Service was informative and fast. Was able to test drive a car and setup a deal all in the same visit. Adam was very helpful.
My Salesperson Adam Murczek was very knowledgeable about the vehicle and made the whole buying process very easy. Sean the Finance manager was very through and moved the paper work through very quickly. I am a repeat customer and will definitely be back.
I bought a car yesterday from INFINITI of Naperville. It really was an enjoyable experience and Adam Murczek made the buying experience straightforward and painless. I will definitely be back here to buy my next car. Thanks, Ned Jovanovich
Overall the buying experience was fine and Adam was straightforward but had an issue with INFINITI Road Side Assistance and the Naperville service department within days of the purchase.
My wife and I were in the market for an AWD sedan and had never driven an INFINITI vehicle or any other luxury sedans. Adam Murczek showed us a Q50 and “wowed” us with our test drive. His knowledge and confidence of the vehicle was the best we have ever experienced. All other vehicles, sale people and dealerships came nowhere close to our experience with Adam. After seeing all our options we were happy to return to Naperville INFINITI and purchase our car from Adam.
Adam was the best and most helpful car salesman I have ever encountered! He explained every option and the test drive was actually fun and informative. He has a great sense of humor too!
Stopped at INFINITI dealer to check out a Toyota walked out with a QX60. My salesman Adam was great, to the point, did not sugar coat anything, was relaxed and very informative throughout the whole test drive. Definitely recommend him.
Great service. Adam was a nice guy no attitude. And Sean for working with me financially to get into a car. Highly recommend them at the moment.
Adam removed every negative experience associated with purchasing a vehicle. He was friendly, knowledgeable, informative and an overall nice guy with our best interest in mind. He was simply not just trying to “make a sale”.... we’ll be back for any car buying needs Zinita & Alan
The dealership is nice and clean. The sales consultant Mr. Adam Murczek is very straightforward , has a thorough knowledge of the car and assertive with his approach.
We met with Adam Mureczek at the INFINITI dealer and were thoroughly impressed. I truly appreciated that he took the time to test drive with us and encourage us to truly try out all of the features of the car. I came in not knowing much beyond the INFINITI Q50 looked good, but I left wanting to drive one everyday!
Adam was a pleasure to work with. Although we did not come to the dealership to purchase anything and was only using our time to collect information for our decision making, he was direct and asked the right questions to help us. In the so-called cutthroat world of car sales, it was nice to see a representative who had a holistic view of the customer and situation.
My experience overall was fantastic! I had the lovely pleasure of working with Adam! Adam’s honesty and help was a breath of fresh air. I went in looking for a vehicle for my fiancé and walked out with a vehicle for myself! Adam made sure that I was fully aware of my choices and my ability to take my time in deciding. I walked out and was so scared that the car I wanted would be sold. Adam made sure that I was able to hold my car and buy it the next day. I can’t say enough either because Adam’s day off was the day I returned to purchase my car, without hesitation he came in and helped me out. I loved my experience and overall time at the dealership!
My salesman, Adam Murczek, was knowledgeable and efficient. He directed me to vehicles which were the best fit for our family. In less than 2 hours, we left with a new car and negotiated a trade. I left feeling like an appreciated customer, who had been treated more than fairly. And Jame Ugone, the delivery specialist, patiently explained and demonstrated EVERY feature of the car. He saved us hours!
Adam was very helpful today. He guided us through a great car buying experience. The dealership is very modern and 22 century. Everything was handled very professionally.
Purchased a certified INFINITI Q50, Adam Murczek was our sales representative. We were new to INFINITI brand and Adam took the time to ensure we truly understood the benefits of the brand, model and options. In the end there were no games, straight forward and honest, couldn't ask for anything more. Greg & Ken
I ddnt normally leave reviews but anyone that reads this needs to know that Adam Mruczek at Infinit of Naperville is spectacular. He truly is on the customers side. My wife and I just purchased a new QX50 from him. He listened to our concerns and took the time to evaluate our situation.. He was extremely patient and helpful as we were jumping from one vehicle to the next not being 100 percent sure as to the vehicle we wanted. Once we made a decision his first presentation to us was consistent with what we discussed. I have never bought a vehicle where I didn’t have to go back and forth numerous times or walk out just to get into the area of what I was willing to spend. Adam is straight forward, honest and truly a sales professional. I definitely would recommend him to anyone. INFINITI of Naperville is lucky to have him. Thank you Adam for making this a pleasurable experience.
The service was great and very friendly. Adam Murczek helped me find and go over the specifics of this vehicle. The store manager and Adam allowed me to take the used vehicle to my mechanic to have peace of mind and like they said everything was great on the vehicle! Adam was able to work out a deal with me that worked with my budget and schedule and put me in my dream car! Adam and this dealership were very professional and helpful in getting my new car. If you want a friendly and professional dealer Adam is the one to go to!
Adam was a pleasure to work with. He listened to my needs both in a car as well as timing of the delivery. Direct, efficient and to the point. Sean did his job efficiently and professionally. My sincerely compliments. Tom Smith Q50
We recently purchase a certified Pre-Owned Infinity from Adam and we had a great experience. I had a specific set of specifications for the car I wanted as far as year and miles that my husband said I would never find. Infinity of Naperville had several on the lot within my specifications! Adam provided a great test drive experience and was never pushy or put pressure on us. The only disappointment was the "training" we were supposed to receive regarding the features of the vehicle. The person who provided the training was not very knowledgeable or at least not good at demonstrating the features. I have had to learn about the features on you tube. I would give Adam and the car itself 5 stars!
Adam gave us the information we needed to make a purchases decision, and made himself available to answer questions even during the holidays! The process was simple, informative and painless! Thanks, Adam, for a streamlined process and for an enjoyable car purchase experience.
Adam has been very open and frank from the beginning of the conversation. He explained me all the quirks and tricks of the car during the process. When I found a competitive offer, he was able to come pretty close and I signed it because of the proximity and the way he took care of the customers. I recommend Adam anytime
I found in the website a car the way I was looking and very low miles at the Infinity of Naperville. Next day I drove by without making an appointment to just check the car out and show my wife. (her Christmas gift) There is when we met Adam Murczek in the sells floor. Adam helped us with lot's of information in regards to the car and Infinity brand. I highly recommend this dealership and Adam.
Bought a car from Adam Murczek. He was very professional and helpful throughout the process. He did not play any games and was very respectful of our time. Highly recommend.
This was our second time buying a used car from Infinity of Naperville with Adam Murczek. Great experience again! I'm sure we'll be back in the future.
I did my internet research and found that Infinity of Naperville was the most responsive and had the best inventory and pricing by far. At the dealership there were no surprises. Adam presented their best offer and it was thousands better than another dealership for a 2019 QX60. Adam, Mark and Matt were all consummate professionals and made this my easiest car purchase ever. I would recommend this dealership to anyone!
Overall positive experience, dealer seems honest. I traded my 2012 Qx56 to 2018 Qx80. The sale went very smoothly and no gemicks. I was told set price over the phone and same price I purchased the vehicle. My previous experience was with motor works of BARRINGTON. Needless to say I would never go back to motorworks for any service or any new purchase even though they are only 10 minutes from my home.
Our experience buying through INFINITI of Naperville was great. Adam was attentive, listened to us in regards to what we were looking for and worked with us to make sure we felt comfortable all the way through. This was our third purchase from INFINITI of Naperville and we are always pleased with the entire process!
Our first visit was super easy and Adam was honest and to the point. He gave us the option to get the whole sales pitch or just ask questions and he can answer to the best of his knowledge. We test drove two vehicles and never once felt pressure to buy. We are looking forward to working with Adam in the future .
salesman and staff very accommodating from the trade in process to the financing manager. would definitely buy another vehicle from them or recommend a friend.
I recently bought a car from INFINITI of Naperville after a way above expectations experience at the store. The sales team are very informative and up front. Adam Murczek knows his stuff, is patient and very helpful. I finalized the price with Dale Morrone which was a little stressful but we got it done to end up with a win-win deal. I would certainly go back to these guys next time I’m in the market for a luxury SUV/crossover vehicle. Great job guys.
Awesome experience Very knowledgeable of the vehicle and its capability very courteous and respectful of everything me and my wife needed I would definitely recommend Adam as a sales person and we will be returning
I visited the dealer for purchasing a new car, I have own my INFINITI g37x for the past 10 years and it never let me down and it’s time for me to get a crossover . The sales associate Adam Murczek was very professional and explained thoroughly on the QX50 I am planning on buying and I absolutely love the car. I am very satisfied with Adam’s professionalism and willingness to help, highly recommend not only to my family and friends, but everyone!
Most honest and straightforward car salesman I have ever met. He knows his cars and doesnt play games with the negotiation. It was a pleasure working with Adam.
Adam Murczek was fantastic. I appreciated his straightforward manner. No games. Worked with us to get us the right deal. And we love our new car! Great experience!! Matt in Finance was great as well. He made the process easy and painless!
Adam was amazing, he is very knowledgeable about the vehicles. The test drive was the best experience, he was very detailed and explained everything in a way that anyone can understand it. He did not pressure me, and was very patient and answered all of the questions that I had. The guidance from the time I walked in the door to leaving was beyond amazing.