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Dec 13, 2019
Very efficient and professional transaction.
This is my third consecutive vehicle that I have leased from INFINITI of Naperville and each time the process gets easier and quicker. Their customer service is exemplary.
Dec 13, 2019
Great Buying Experience
I worked with Mark Roncone and he was patient and listened to me during the transaction. He was polite throughout the process and I would buy a car from him again. I purchased a CPO and it took about 2.5 hours. Fast and efficient.
Dec 12, 2019
Great Experience, Great Vehicle, Honored their Word
Mark and the team was great to work with. I drove in from 3 1/2 hours away for the car. Mark was able to provide photos and info about the car of interest and worked to provide an estimate of my trade in before I set out on the trip. When I arrived at the dealership he honored his word on my trade and the new car purchase. He even got a few small touch ups made very last minute for me! I am extremely happy with the car and my 7 hour round trip to buy it was well worth it!
Dec 07, 2019
Thanks to the entire staff at INFINITI of Naperville for a Great Experience. My Wife loves her Q50. And you know what they say, Happy Wife, Happy Life.
Nov 23, 2019
Easy to work with
Mark was a pleasure to work with and moved the process along quickly for us. There were no surprises and I have to say this is one of the least stressful car buying experiences I have had.
Nov 20, 2019
The dealership is great, engaging and friendly. Mark Roncone and Joe Limjuco are a good team very helpful and interested in meeting the needs of the customer. I highly recommend this dealership.
Nov 20, 2019
Quality of service
I was met with a prompt appointment with a smile and professionalism. I was formally introduced to my salesperson, Mark Roncone. This gentleman eased a my 1st car transaction over year since a major medical. He made me feel comfortable and safe. He explained the vehicle history in detailed ., answered all my questions. After talking with finance, he made a deal I could not refuse. Mark made the overall experience the 'BEST'....., he drove the me home in the car. I was not comfortable to drive such a beautiful car alone after a year of major medical and not driving and gaining my independence was a my big start.... I next met the final financial contract. Joe, another great and personable member of the INFINITI of Naperville to complete the night. ;-)) I was glad I made choose INFINITI of Naperville. I would recommend to anyone I know in the market for car. I would be a repeat customer and plan on make them my service center for my car.
Nov 11, 2019
Buying a Q50
Everyone over there is helpful from the salesman (mark) and the finance manager (Joe). It was a good experience and stuff over there are helpful.
Nov 05, 2019
Friendly and Patient Service
Christian, Mark and Joe were very knowledgeable, able to answer all of my questions, helpful in selecting the perfect car, and then able to finalize the transaction as efficiently and painlessly as possible. I found the entire experience to be pressure and hassle-free, and very smooth.
Oct 27, 2019
Q50 Signature Series Lease
I stopped in on a Saturday afternoon to inquire about a lease sales event on the Q50. I was in and out in 2 hours with a brand new car, Mark and Joe were absolutely great to work with!!!
Oct 24, 2019
"Incredible Buying Experience"
I could not possibly be happier with the experience I had at INFINITI of Naperville. Mike, Mark, Joe and Jacob all were extremely friendly, knowledgeable, patient and really went over and above through every step of the process. Easily the best car buying experience I have ever had.
Oct 24, 2019
It was great.
This was my first time buying a car and it felt a lot less stressful then I had imagined. Mark helped me find the exact car I was looking for, and I was able to walk out happy.
Oct 23, 2019
Mark Roncone was excellent and worked with us in getting our QX50. He was very patient with us trying to decide between used/new car. The experience was hassle-free and pressure-free. Car shopping with a 15-month old toddler is no fun, but we had a great experience. Everyone at the dealership was friendly and helpful. Just an excellent dealership...this is our 3rd car from them in the past 10+ years. Highly recommend Mark!
Oct 18, 2019
Easiest car buying experience
It was just a great experience to buy a new car from this dealership. From the time I walked in, took a test drive,, waited on trade-in appraisal and got satisfying numbers on the deal took only about 45 minutes.No arguing, yelling and pounding a head on the wall. Of course, getting a paperwork completed and driving home in a new vehicle took little longer but that is expected. One of the easiest car buying process I have been subjected to in my life. Great job Mark Roncone and Infinity of Napperville.
Oct 18, 2019
Pleasant buying experience
The experience was very relaxed and pleasant. I contacted the dealership online because they had the color combination I was looking for. The internet manager answered my information request promptly. I drove the car home that night.
Oct 16, 2019
Mark Roncone rose above expectations while recently assisting me with an out of state purchase on a used vehicle. Any request I made for additional information was met with a timely and friendly response. I’ll continue to recommend Infinite of Naperville and working directly with Mark for anyone willing to travel for their next new or used vehicle.
Sep 22, 2019
Just purchased a 2019 QX50 on 9/21/2019, from INFINITI of Naperville and dealing with Mark Roncone was an outstanding experience. This dealership has excellent and professional sales associates and staff highly recommended for anyone looking for a new vehicle. Thank you,
Sep 15, 2019
The most sincere customer service
A little about me... I hate buying cars. Everything about it turns me off. Today, however, I enjoyed myself. Mark and Mike were both so welcoming, accommodating and comforting that I can’t see myself doing business elsewhere. Mark ran numbers of numerous cars for me and never made me feel like he was pushing a particular car on me. Today was a good day.
Sep 12, 2019
Mark found the exact car I wanted. He kept me informed of delivery regularly. Everything was as agreed, and was an easy transaction to complete. He was also great at communicating every step of the way.
Sep 12, 2019
Professional, no pressure,
Mark was very cordial and listened to what I was looking for. He was efficient and was very conscious of my time. Mark didn't over sell on features and was very good at demonstrating the features of the car. We were able to negotiate a fair price without any animosity. Jacob reviewed options very concisely and Joe was very through in completing documents and explaining warranty options. Over all this was the best experience I have ever had buying a car.
Sep 07, 2019
Wonderful car shopping experience
We had wonderful shopping experience here. The dealer is very professional and very nice. He answered all our questions very clearly. He also explained any differences between different car models very clearly.
Sep 06, 2019
What a great dealership!
What an absolute pleasure it was to deal with INFINITI of Naperville. From the beautifully kept showroom to the knowledgeable and friendly staff, I was very happy my car journey brought me to INFINITI of Naperville. I dealt with sales Mark Roncone and Dale Morrone. Both gentlemen were extremely professional and knowledgeable. The cars were beautiful and priced fairly. This new car will be our second INFINITI and we couldn't be happier.
Aug 22, 2019
Great Layout, Clean exterior/ Interior polite service.
Great Businuess, Good customer service. Via phone call/ arrival in person The staff here is very nice and willing to help you with you needs.
Aug 19, 2019
A good business man like Mark is the reason why customer's go to Naperville INFINITI. Thank you Mark for everything you did for us!
Aug 15, 2019
Mark is helpful and awesome!
Mark and Dale went above and beyond to help my wife and I. I will do business in the future with these gentlemen. My wife is happy to be in her dream car. An Infinity!!!!
Aug 15, 2019
Professional, knowledgeable and friendly!
I was amazed how well I was taken care of considering I came to the Infinity dealership to look at the 2016 Jeep they had on the internet. Mark was very knowledgeable about the Jeep and did not try to switch me to a Infinity. A couple of things I requested were dealt with quickly. Mark was very helpful and professional thru out the whole process.
Aug 12, 2019
This dealers was very friendly and knew a lot about the cars here. I would definitely come back and am very happy with my new INFINITI.
Aug 10, 2019
CPO Car Buying Experience- 1st time
Mark Rochone in sales and Mike Korallus as General Manager we’re extremely helpful in getting my new CPO car purchase taken care of quickly.
Aug 06, 2019
great car buying experience
Mark was very knowledgeable about the vehicle I was purchasing and wasn’t pushy at all like most dealers. Everyone including the executive manager were all very helpful through the sales process. Sean the finance manager didn’t try to sell me things I didn’t need and explained my deal very throughly. Jacob the delivery specialist knew the car in and out and really got me in sync with my new vehicle. They made a customer for life. I will recommend this dealer to anyone looking for an Infinity or used vehicle.
Aug 04, 2019
I purchased a certified pre-owned INFINITI Q50 from INFINITI of Naperville, I was buying from out of state and they made the process quick and easy from start to finish. The customer service was great from the initial contact online with Christian Lynch to coming in and finalizing the purchase with Mark Roncone. The vehicle was is great condition and as advertised, everyone I met with was professional and friendly.
Aug 01, 2019
Great team approach
I recently purchased a QX50 from INFINITI of Naperville and everyone was so nice, patient and understanding. I didn’t feel rushed or pressured! Everything was explained in great detail. My Sales associate was Mark, he was awesome and stayed with me from start to finish! I overall had a great experience and would recommend this place if you are looking to buy an INFINITI.
Jul 30, 2019
A+ Service from start to finish!
The entire team and their modern day approach to car sales is 2nd to none. The team is extremely easy to work with as they are transparent and fair beyond anything I've ever experience before when shopping for a new car.
Jul 28, 2019
Attention to detail
I had a great experience with INFINITI of Naperville working with Mark Roncone and his team. I echoed recent reviews on "beyond impressed" and "fantastic experience". Mark is a highly skilled sales professional who listens and has strong understanding of what it feels like to be a car buyer. I am impressed with his attention to detail and balanced approach to the process. I think car buying is ultimately about customer service and Mark evidently demonstrated and provided it. I highly recommend Mark in a heartbeat.
Jul 23, 2019
I don’t write reviews, but I just have to mention what a great experience I had purchasing my new car. Mark Roncone made the whole car buying experience very easy with no pressure. Once the deal was done, several of the team members walked us through our new purchase...it was like dining at a fine restaurant with their level of attention. I’ve been a loyal Infinity owner for several years, and I’m glad to report that Mark and his colleagues have exceeded my expectations.
Jul 22, 2019
Mark R and the INFINITI team were so easy to work with! They made buying a car a great experience! I would definitely recommend them!
Jul 13, 2019
Mark and team were great to work with. Dealership shows that they care your Happy through the entire purchase cycle.. Would recommend INFINITI of Naperville to anybody looking for a quality car and attentive employees..
Jul 12, 2019
Mark was helpful and responsive, got me what I wanted and made me an excellent deal without the back and forth negotiating you often find with dealerships. The car looks and drives great and I’m looking forward to a fantastic ongoing relationship.
Jul 11, 2019
Very good experience
This was our first time dealing with the INFINIT of Naperville our experience was great. Mark Roncone was our INFINITI sales partner who helped us through the process: knowledgeable, very professional, no pressure or hard sales pitches. Not only did Mark help us before and during the sale, he was also very helpful making sure that we were happy with the purchase after we got the car. Highly recommend.
Jul 02, 2019
Positive and professional experience !
Working with Christian, Mark, Jacob, and Matt was truly a pleasant experience. Professional and courteous discussion, listening and answering our questions, as well as explaining the vehicle's options made the entire process incredibly easy.
Jul 01, 2019
Very good experience
We don’t particularly enjoy buying a car but everyone at this dealership was friendly and responsive. We were happy with the deal we received. Would recommend.
Jun 26, 2019
Mark did everything to accommodate our needs while we were there, which is much appreciated! What I most appreciated was... he wasn't pushy by any means, which to me means the world! He took time with us and he and Sean worked on getting us in the payment we could live with. Thank you both!
Jun 20, 2019
INFINITI of Naperville was my first stop recently to look at cars. I have been a fan of the dealership, including their service department, since purchasing my 2001 QX4 in Lisle. And, I was not disappointed - starting with the same cheerful greeting by receptionist, Ursula, to manager Mike Korallus talking with me to Jacob Starke helpfully explaining all the little buttons on the car. And, salesman, Mark Roncone, was excellent. He was very patient *especially when I test drove the car), low key but very helpful and was able to get me the car that I wanted..
Jun 16, 2019
New Car Purchased
Mark Roncone was a great sales rep to work with. He followed up on questions, consistently reached out to check in with us, and ultimately made us feel comfortable throughout the process; all the while not being too pushy to the point that deterred us. I recommend asking for him when you go there. Meanwhile the dealership is clean and well kept but they could use some soft music/livelier atmosphere to help the buying experience.
Jun 12, 2019
Mark Roncone was extremely helpful in the purchase of my 2014 QX80,.Every one from INFINITI of Naperville was a pleasure to work with, Thank You all !!
Jun 11, 2019
Working With Not Against
Mark was and is about the customer! He places their needs first and by doing so, sheds an awesome light on the dealership. My wife and I leased our first INFINITI in 2016! The 2019 is even better! Mark was flexible, understanding and patient--Thanks, Mark Roncone!!! Matthew & Shonna
Jun 06, 2019
Recently purchased a Q50 and had a great experience. This is the second car I’ve purchased from this dealer and it won’t be the last. My salesman Mark Roncone was awesome to deal with. Service department is top notch and everyone is friendly.
May 23, 2019
We met with Mark Roncone when we arrived and he was very pleasant. We told him what we were looking for and he got the car and pulled it inside to look at. He didnt pressure us at all. We explained we were looking at other cars and he thanked us, gave us his card and told us he would be there. We ended up returning and purchased a vehicle. He went to bat for us and got us what we wanted. He walked us through the process and stayed 1.5 hrs past close. We reccomend Mark any dad because he treats you like a person and not a number. Thank you Mark.
May 22, 2019
Very easy to work with.
Everyone at the dealership made the experience of purchasing a new vehicle very easy with no pressure.We are so happy with the deal we received were considering purchasing another vehicle this week.
May 21, 2019
I had to purchase a vehicle from out of state. The staff made me feel like I was right around the corner. They were my eyes and ears and when I got the vehicle home it was all that they had promised and more! They even had the vehicle driven right to my home.
May 11, 2019
Great Experience- I love my QX50
I had only planned to do a test drive and ended up buying a 2019 QX50. I only buy from Carmax because I don’t like high-pressure sales. My intent was to test drive a vehicle then have it shipped from another Carmax location to my location. The car I drove was okay but I wasn’t too thrilled. Our salesman Mark asked if there was something else I’d like to try. He introduced me to the INFINITI QX50 and I was quite impressed! It happened to be my birthday and I had plans for dinner. Mark suggested we take the car to dinner and think about. We did just that and got to have more time with the vehicle. We retuned and I met the owner who was very pleasant as well. Overall, it was a great experience. I had absolutely no intention of buying a car that day. Had it not been for Dale Morrone and Mark Roncone, I would have purchased elsewhere.
Dec 07, 2019
Adam made my first car purchase simple and fun! He made...
Adam made my first car purchase simple and fun! He made the entire process quick and stress-free. I would certainly buy again from this dealership
Dec 01, 2019
Adam was very straightforward and answered all of our...
Adam was very straightforward and answered all of our questions. We were very happy with our experience at INFINITI with Adam and everyone else at the dealership.
Nov 20, 2019
Great experience at the dealership. Sale person Adam...
Great experience at the dealership. Sale person Adam Murczek was extremely knowledgeable and made buying the car experience smooth and pleasant. Great service. Will recommend and definitely be back for any other car buying needs.
Nov 08, 2019
Adam is a superior and honest sales person!! We were...
Adam is a superior and honest sales person!! We were pleased with his customer service and knowledge of the brand! Best all around would highly recommend!!!
Nov 07, 2019
Pain-free car buying!
Adam Murczek the salesman at INFINITI of Lisle took (Oct-2019) me and my 13-year-old son on a used Qx60 test drive when we went to the dealership to buy a car. - he explained everything about the car like an expert from INFINITI - he was nice and friendly but did not sweet-talk anything to force us to buy - he didn't repeatedly ask us "do you want to buy it?", "do you like the car?" We came back the next day morning and purchased it from him. He had made the purchase process very comfortable. Matt from finance made the financing process smooth as well. I wouldn't hesitate to more cars from Adam and this dealership.
Nov 06, 2019
In my first visit to Infinity of Naperville. The facility is modern and pleasing. I was met by Adam Murczek, salesman. Adam is far from the stereotypical high pressure car salesman I have become conditioned to expect. Adam is very knowledgeable, both about the features of the vehicle and about the financial aspects of car buying. During the test drive Adam took time to show me features of the vehicle that I probably would not have found by myself. I am very appreciative of the time Adam spent with me. He is an honorable man.
Nov 05, 2019
Adam and Joe are very nice and easy to work with. My car...
Adam and Joe are very nice and easy to work with. My car buying experience was hassle free and I'm glad to have chosen INFINITI of naperville
Oct 19, 2019
Nice and easy
Went to a few dealerships before decided to go to Infinity of Naperville.Adam was my salesman.Walked me thru the process in under 2 hours.My wife was driving away in a new car in less than 2 hours from the moment we went inside.Straight forward,professional,no usual dealers tactics.Negotiated the price in 15 minutes.Good experience.
Oct 01, 2019
We have had the pleasure to work with Adam Murczek during our 2016 and our current lease agreement. He's very knowledgeable about the INFINITI products. He also provided us with exceptional assurance he would work on our behalf to receive the best deal available. He supplied us with all information we asked regarding vehicle details and finance information. Overall we feel Adam worked on our behalf in both lease arrangements.
Sep 24, 2019
Let me start by saying I absolutely hate going to buy a car. But the experience I had at this dealership with Adam made my experience great! Adam is honest, straight forward n very knowledgable. He knows his stuff and doesn't make you feel pressured. Thank you Adam for a great experience. I will definitely recommend this dealership n you. Thank you, Gigi R
Sep 21, 2019
Easy and Fully Transparent
Adam Murczek was honest and transparent. The car buying experience was truly what I would want in a car buying experience. There was no haggling. The price was great and fair. I highly recommend Adam and Naperville Infinity.
Sep 19, 2019
Straight forward, easy, and honest
Came in to take a look at a car for an upcoming baby. Selling my first baby(My Mustang) for a more family friendly car. Adam greeted me at the door asked what I wanted and we jumped right into making it happen. Everyone at this dealership was honest with me and did their best to make this deal happen. Bought the car from them and I am happy about my experience. Thanks Adam for making this experience as pleasent as possible.
Sep 16, 2019
After getting the runaround from several other dealerships, I reached out to Naperville INFINITI. Adam took the time to listen and quote me a fair price on a QX60. He didn’t give me a runaround and we agreed on a time to come in and fill out the paperwork. When we arrived the next morning, the majority of the work was already done and we quickly were driving away in outer new car. This dealership was not close, but the amazing customer service would make us come back to this dealership.
Sep 09, 2019
Quick and easy buying experience
Adam was well informed about the car I asked about. He allowed me to test all aspects of the car while on our test drive. The whole process was very quick and easy and I was able to walk in, test drive, purchase my car, and drive off within 2 hours.
Sep 07, 2019
INFINITI of Naperville has awesome costumer service!
We were very happy with the trade in value and no hassles during the process of buying our new vehicle! Adam, James and Joe were very professional and helpful during the whole process. My husband and I recommend going to this dealership if you’re in the market for buying a car!
Sep 03, 2019
Service was informative and fast. Was able to test drive a car and setup a deal all in the same visit. Adam was very helpful.
Aug 13, 2019
My Salesperson Adam Murczek was very knowledgeable about the vehicle and made the whole buying process very easy. Sean the Finance manager was very through and moved the paper work through very quickly. I am a repeat customer and will definitely be back.
Aug 05, 2019
Outstanding Purchase Experience!
I bought a car yesterday from INFINITI of Naperville. It really was an enjoyable experience and Adam Murczek made the buying experience straightforward and painless. I will definitely be back here to buy my next car. Thanks, Ned Jovanovich
Jul 25, 2019
Ok buying experience
Overall the buying experience was fine and Adam was straightforward but had an issue with INFINITI Road Side Assistance and the Naperville service department within days of the purchase.
Jun 30, 2019
First class experience and most knowledgeable staff
My wife and I were in the market for an AWD sedan and had never driven an INFINITI vehicle or any other luxury sedans. Adam Murczek showed us a Q50 and “wowed” us with our test drive. His knowledge and confidence of the vehicle was the best we have ever experienced. All other vehicles, sale people and dealerships came nowhere close to our experience with Adam. After seeing all our options we were happy to return to Naperville INFINITI and purchase our car from Adam.
Jun 29, 2019
Adam was the best and most helpful car salesman I have ever encountered! He explained every option and the test drive was actually fun and informative. He has a great sense of humor too!
Jun 20, 2019
Purchase of a new vehicle.
Stopped at INFINITI dealer to check out a Toyota walked out with a QX60. My salesman Adam was great, to the point, did not sugar coat anything, was relaxed and very informative throughout the whole test drive. Definitely recommend him.
Jun 19, 2019
Ubered to the dealer and drove myself home.
Great service. Adam was a nice guy no attitude. And Sean for working with me financially to get into a car. Highly recommend them at the moment.
Jun 14, 2019
Adam was WONDERFUL
Adam removed every negative experience associated with purchasing a vehicle. He was friendly, knowledgeable, informative and an overall nice guy with our best interest in mind. He was simply not just trying to “make a sale”.... we’ll be back for any car buying needs Zinita & Alan
Jun 09, 2019
The dealership is nice and clean. The sales consultant Mr. Adam Murczek is very straightforward , has a thorough knowledge of the car and assertive with his approach.
Jun 08, 2019
Thorough Intro to a Great Car
We met with Adam Mureczek at the INFINITI dealer and were thoroughly impressed. I truly appreciated that he took the time to test drive with us and encourage us to truly try out all of the features of the car. I came in not knowing much beyond the INFINITI Q50 looked good, but I left wanting to drive one everyday!
Jun 06, 2019
Honest and Straightforward
Adam was a pleasure to work with. Although we did not come to the dealership to purchase anything and was only using our time to collect information for our decision making, he was direct and asked the right questions to help us. In the so-called cutthroat world of car sales, it was nice to see a representative who had a holistic view of the customer and situation.
May 30, 2019
My experience overall was fantastic! I had the lovely pleasure of working with Adam! Adam’s honesty and help was a breath of fresh air. I went in looking for a vehicle for my fiancé and walked out with a vehicle for myself! Adam made sure that I was fully aware of my choices and my ability to take my time in deciding. I walked out and was so scared that the car I wanted would be sold. Adam made sure that I was able to hold my car and buy it the next day. I can’t say enough either because Adam’s day off was the day I returned to purchase my car, without hesitation he came in and helped me out. I loved my experience and overall time at the dealership!
May 09, 2019
My salesman, Adam Murczek, was knowledgeable and efficient. He directed me to vehicles which were the best fit for our family. In less than 2 hours, we left with a new car and negotiated a trade. I left feeling like an appreciated customer, who had been treated more than fairly. And Jame Ugone, the delivery specialist, patiently explained and demonstrated EVERY feature of the car. He saved us hours!
May 03, 2019
Great car buying experience.
Adam was very helpful today. He guided us through a great car buying experience. The dealership is very modern and 22 century. Everything was handled very professionally.
Mar 25, 2019
Great Buying Experience
Purchased a certified INFINITI Q50, Adam Murczek was our sales representative. We were new to INFINITI brand and Adam took the time to ensure we truly understood the benefits of the brand, model and options. In the end there were no games, straight forward and honest, couldn't ask for anything more. Greg & Ken
Mar 25, 2019
I ddnt normally leave reviews but anyone that reads this needs to know that Adam Mruczek at Infinit of Naperville is spectacular. He truly is on the customers side. My wife and I just purchased a new QX50 from him. He listened to our concerns and took the time to evaluate our situation.. He was extremely patient and helpful as we were jumping from one vehicle to the next not being 100 percent sure as to the vehicle we wanted. Once we made a decision his first presentation to us was consistent with what we discussed. I have never bought a vehicle where I didn’t have to go back and forth numerous times or walk out just to get into the area of what I was willing to spend. Adam is straight forward, honest and truly a sales professional. I definitely would recommend him to anyone. INFINITI of Naperville is lucky to have him. Thank you Adam for making this a pleasurable experience.